No product will be sold on a trial basis unless it is expressly stated in writing on the invoice at the time of sale.

Special order and custom goods may not be returned unless defective.

Orders received prior to 3:00 p.m. Eastern time are usually shipped the same day. Rush orders are guaranteed to ship the same day upon receipt of credit card authorization. Orders taken on Saturday, Sunday or a holiday via our web site or our order desk will not be shipped until the next business day. 2nd Day Air orders are not shipped or delivered on Saturday. Next day Saturday is extra.

All orders are tripled checked through our system. If you believe that part of your order is missing or was shipped defective, please inform us within 24 hours.

Rush orders that are incorrectly shipped via ground freight, instead of the requested rush ship method, will be credited the difference between the rush freight charge and ground freight charges. Rush orders that are past their delivery due date and haven't already been shipped out 2nd Day Air and all freight charges will be credited. Delays beyond our control (i.e. Acts of God, UPS error, customer error, etc.) are not covered under this guarantee.

We are authorized distributors of every product contained in this catalog. All products are sold in new and first quality condition, unless otherwise specifically stated. All products are sold with the manufacturer's warranty, which may require the defective product to be returned to a specific manufacturer and not back to us. Some products, such as batting gloves and wood bats have little (one week) or NO warranty. It is the responsibility of the consumer to be familiar with the manufacturers warranties before making an offer to purchase the product.

Defective products may be replaced or repaired in accordance with manufacturers warranties at the discretion of Baseball Plus and/or the manufacturer. Products are not guaranteed against misuse, mishandling or uncommon abuse. Some manufacturers require that defective products be returned for inspection, which may cause additional delay. The purchaser is responsible for (including freight costs) returning defective items for repair or exchange.

Please allow 2-4 days for processing in our warehouse, plus return transit time.

Non-repairable defective merchandise may only be exchanged. Refunds will not be given.

Items may be returned for exchange or refund provided it is unused, in the original packaging and is returned within 30 days of purchase. Please call for authorization before returning merchandise. Shipping charges are not refundable. All returns must be shipped pre-paid. Video tapes are not exchangeable or refundable. All returned items are subject to to a 12% restocking fee plus the original cost of shipping. If your item qualified for free shipping, your refund will be less the shipping amount. Dropped shipped items may be subject to a restocking fee up to 25%.

All warranties beginning with the date that the original item is shipped. Warranties do cover, but do not stare a new, with the replacement order. Replacement items fall under the term of the original purchase.

Baseball Plus accepts Master Card, Visa, American Express and Discover. In order to protect both the consumer and Baseball Plus from fraud, it is necessary for us to collect the address to which your credit card statement is actually mailed each month. We refer to this address as the "billing" address. You may also specify a different shipping address. Baseball Plus is not responsible for shipping delays that result from our not having the billing address available at the time of credit card authorization. If your billing address cannot be verified, Baseball Plus will make reasonable attempts to obtain a verbal authorization from your bank. However, due to order volume, this process may require more than 24 hours and can delay your order significantly.

Baseball Plus will accept offers to purchase from any accredited or public funded institutions, city or state governments or sanctioned youth league governed by a board of directors. Any specific rules that are required for prompt payment, such as "Must Ship Complete", "Cancel Back-Orders", "Written Pur
chase Orders Only", authorized purchasing agents, etc., must be stated in your cover letter.

It is the preference of Baseball Plus the merchandise is paid for as it is invoiced, which is also as it is shipped. If your league, district or organization will not pay on less than complete shipments, you must inform us of this at the time that the order is placed.

Leagues, Booster Clubs and Organizations that operate under a board of directors must also furnish an account information sheet (listed in this catalog or on-line) in writing each year, even if there are no changes. The account information sheet requires youth list reasonable agents for your association. Changes to your account must be made in writing by submitting a new Account Information Sheet.

Prices listed in the catalog and/or website are intended as a guide only. We make every effort to provide you with an error free catalog and website. In the event there is a misprint, we reserve the right to correct the copy or pricing to reflect the typographical actual current status. We are not responsible for typographical or pictorial errors. Pictures are for illustration purposes only and may not be exact. Prices are subject to change without this notice.

Baseball Plus will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, or improper function of any equipment purchased from us. The responsibility, if any is imposed of Baseball Plus in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.

Baseball Plus is not responsible for the changes in rules or regulations that render equipment illegal or useless prior to or after realizing it's full warranty period. Baseball Plus makes every attempt to inform consumers of pending rules changes as they become known. However, the governing bodies of the associations in which you, the consumer, play are autonomous and act independently of the baseball/softball equipment industry. Items rendered useless by rule or regulation changes cannot be returned to warranty or exchange.

It is especially important that you are aware of the rules and regulations of the local leagues as associations in which you play. Baseball Plus will not replace or refund any part of the price of any product that has been used and later found to be illegal in your circle of play. Baseball Plus is not responsible for interpretation of rules by league/organization.